Refund Policy

Ticket purchases

Event tickets are sold for a specific event on a specific date. Payment is processed securely through Razorpay. You receive a confirmation email with your ticket and QR code immediately after a successful payment.

Cancellations by you

• Cancellations requested more than 7 days before the event date are eligible for a full refund, less any payment gateway charges.
• Cancellations requested between 3 and 7 days before the event date are eligible for a 50% refund.
• Cancellations requested within 72 hours of the event are not eligible for a refund, as seating and catering are confirmed by then.

Transfers

If you cannot attend, you may transfer your ticket to another person at no charge up to 24 hours before the event. Contact us with the booking reference and the new attendee’s name, email and mobile number.

Cancellations or changes by us

If we cancel an event, you will receive a full refund of the amount paid. If we change the date, venue or timing significantly, you may choose between attending on the new terms or a full refund.

Failed payments

If a payment fails but money has been deducted from your account, it is refunded automatically by your bank, typically within 5–7 working days. No action is needed from you. If it does not arrive, contact us with your booking reference.

How to request a refund

Email Collab@pehchaanmedia.com or call +91-8319829858 with your booking reference. Approved refunds are processed to the original payment method within 7–10 working days.

No guarantee of outcomes

Elephant Club events are educational and community activities. We do not offer refunds on the basis of trading results, market conditions, or dissatisfaction with opinions expressed at an event.